Shipping policy

Thank you for shopping with VICTORIA ANNE CHILDS. As a dedicated retailer of modern fashion apparel, we prioritize meticulous order handling and secure, efficient global shipping services for every customer. Our core commitment is ensuring all clothing items are matched correctly to orders, professionally packaged to safeguard fabric quality during transit, and delivered to shoppers in flawless wearable condition within standard shipping schedules.

1. Order Processing Standards

Following successful order confirmation, all apparel purchases will undergo thorough item verification, quality inspection and tailored garment packaging within 1-3 business days, excluding weekends and national public holidays. During busy promotional seasons and high-traffic shopping events with elevated order volumes, standard processing timelines may be extended slightly. Any substantial shipping delays will be communicated to customers via timely official notifications.

2. Shipping Fees and Delivery Estimation

Shipping costs for all clothing orders are calculated individually based on package dimensions, weight and cross-border delivery destinations. All applicable shipping fees will be clearly presented on the checkout page prior to final payment, ensuring full transparency of all logistics-related expenses.
Estimated delivery times: Standard Shipping: 15 business days
All stated delivery periods serve only as approximate references and do not constitute guaranteed arrival dates. Actual parcel delivery speed may vary due to courier service interruptions, customs clearance procedures, adverse weather conditions, international logistical limitations and regional holiday closures.

3. Shipment Confirmation and Tracking Access Rules

Once your fashion apparel order is fully processed and dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking details and official logistics inquiry channels.
Real-time tracking data and delivery status updates will typically be activated and accessible for customer self-check within 24-48 hours after the shipping carrier completes parcel registration and backend system synchronization.

4. Customer Shipping Address Liability

Customers are solely responsible for verifying and submitting accurate, complete shipping address details during the checkout process. VICTORIA ANNE CHILDS accepts no responsibility for misdelivered, lost or returned parcels stemming from incorrect or incomplete recipient information provided by customers. Any packages returned due to address errors will be subject to additional reshipping fees borne entirely by the buyer.

5. Transit Loss and Damage Resolution Guidelines

If your apparel parcel is lost during international transportation, please reach out to our support team within 7 days of your expected delivery date to initiate a formal logistics investigation. For orders received with damaged garments or compromised protective packaging due to transit-related incidents, please provide clear photographic evidence of all damages within 48 hours of delivery. Our team will conduct a full review and resolve the matter promptly and effectively.

6. Apparel Care and Product Liability Exclusion

Each clothing product is paired with unique fabric care instructions that outline proper wearing, cleaning, drying and maintenance practices suited to its material composition. All garments must be cared for in strict adherence to these guidelines. VICTORIA ANNE CHILDS will not be held liable for garment damage, shrinkage, fading or deformation caused by improper maintenance, unauthorized alterations or customer misuse.

7. International Shipping and Customs Terms

International shipments of fashion apparel may incur import duties, customs taxes and clearance charges in accordance with local regulatory policies of destination countries. All such additional customs fees are the sole responsibility of customers and are not included in base product pricing or standard shipping costs.

8. Official Customer Support Contact Information

For any questions, concerns or policy clarifications regarding this Shipping Policy and your order’s logistics status, please contact our professional after-sales team via the official details below:
Trade Name: VICTORIA ANNE CHILDS
Phone Number: +64 22 547 3459
Email: support@victoriawardrobe.shop
Physical Address: 200 Heather Place, Melville, Waikato, Hamilton 3206, New Zealand